Macon Water Authority restoring systems after ransomware attack

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MACON, Georgia (41NBC/WMGT) – The Macon Water Authority has taken its customer service, billing and financial software systems offline after a ransomware attack.

The attack happened Sunday, October 27, according to a MWA release. The systems were taken offline to refresh servers and resolve the issue.

Customers have been unable to access their account information since Sunday.

MWA says it has found no evidence of a breach of any customer account or financial data, but customers will be notified if there are any signs of that moving forward.

The release adds there have been no service outages or interruptions and that the delivery of essential, quality water and sewer services have not been impacted.

MWA is accepting payments at its Second Street headquarters by cash and check only. Those payments will be applied to customer accounts once systems are back online.

Customers will not be assessed any late fees, penalties or service disconnections during the software outage.

MWA Customer Care lines to report any service outages, sewer spills, main breaks or other incidents are still open. Call (478) 464-5600 during normal business hours and (478) 464-5650 after hours.

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(478) 745-4141 ext. 310 Tucker Sargent joined the 41NBC news team in April 2012. He hails from "The Great State of Alabama," as he calls it, but you won't catch him saying "Roll Tide!" Tucker grew up near Auburn, before moving to north Alabama. He graduated from Danville High School in 2007 and loves to return to the Tennessee Valley any chance he gets. He moved back south to Troy, Alabama after high school, where he graduated from Troy University in 2011 with a B.S. in Broadcast Journalism. He interned in Huntsville at WAAY-TV before joining 41NBC. His passion is sports, and his favorite teams are the Auburn Tigers and Troy Trojans. On the weekends you can catch Tucker watching college football on Saturdays and NASCAR on Sundays! He's proud to call middle Georgia home for now and could always use a story idea from you, so don't hesitate to get in touch with him!