Macon Water Authority suspends customer disconnections

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MACON, Georgia (41NBC/WMGT) – The Macon Water Authority is temporarily suspending residential customer disconnections starting Monday, March 16 “until further notice” in the wake of the Coronavirus/COVID-19 pandemic.

That’s according to a news release sent by the Authority Sunday night, which said MWA officials want to make sure all MWA customers have “continuous safe and reliable water and sewer services, independent of their account status.”

MWA officials add that water and sewer services are “unaffected by the Coronavirus or COVID-19.”

“Safe and reliable water and sewer services will continue to be offered for MWA customers, with no service interruptions anticipated as a result of the pandemic,” the release said. “The MWA has extensive emergency response experience and contingencies in place as needed.”

The MWA says it uses disinfectants during the treatment process, including chlorine and chlorine dioxide, in addition to filtering, before distributing finished drinking water to its customers.

MWA says there is no evidence that sewer or the wastewater conveyance and treatment processes are sources for the Coronavirus and that the authority’s water reclamation facilities treat and then disinfect wastewater using chlorine.

“This Coronavirus COVID-19 is particularly susceptible to chlorine,” the release said.

For more information or questions about the MWA’s billing and customer service, contact the Authority at (478) 464-5600. For more information on the Coronavirus and COVID-19, visit the Environmental Protection Agency’s website at

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(478) 745-4141 ext. 310 Tucker Sargent joined the 41NBC news team in April 2012. He hails from "The Great State of Alabama," as he calls it, but you won't catch him saying "Roll Tide!" Tucker grew up near Auburn, before moving to north Alabama. He graduated from Danville High School in 2007 and loves to return to the Tennessee Valley any chance he gets. He moved back south to Troy, Alabama after high school, where he graduated from Troy University in 2011 with a B.S. in Broadcast Journalism. He interned in Huntsville at WAAY-TV before joining 41NBC. His passion is sports, and his favorite teams are the Auburn Tigers and Troy Trojans. On the weekends you can catch Tucker watching college football on Saturdays and NASCAR on Sundays! He's proud to call middle Georgia home for now and could always use a story idea from you, so don't hesitate to get in touch with him!